Refund and Returns Policy
Effective Date: January 8, 2025

At Pyrasonali, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we are here to help. This Refund and Returns Policy outlines the process and conditions for returns, exchanges, and refunds for purchases made on our website, pyrasonali.com.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and in the original packaging.
  • A valid proof of purchase (receipt or order confirmation) must be provided.
  • The return must be initiated within 30 days of the delivery date.

Certain items are non-returnable, including:

  • Customized or personalized furniture and decor.
  • Clearance or final sale items.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact our Customer Support team via email at info@pyrasonali.com or call us at (402) 298-8487 with your order details.
  2. Our team will provide you with a return authorization and detailed instructions.
  3. Ship the item back to the address provided, ensuring proper packaging to avoid damage during transit.

Note: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

3. Refunds

Once we receive and inspect the returned item, we will notify you of the refund approval status.

  • Approved refunds will be processed to your original payment method within 7–10 business days.
  • If the item is not eligible for a refund (e.g., damaged or missing parts not due to our error), we will notify you of the decision.

4. Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact us at info@pyrasonali.com within 30 days of delivery.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the damage and your order details. We will work quickly to resolve the issue, including replacing the item or providing a full refund.

6. Non-Refundable Costs

The following costs are non-refundable:

  • Original shipping charges.
  • Return shipping costs, unless the return is due to our error.

7. Contact Us

If you have any questions about our Refund and Returns Policy, please reach out to us: